Terms and Conditions
Drift One Ltd
Drift One Ltd are a provider of superb good value drifting experiences. As we all appreciate that when choosing an experience day for you or family & friends, decisions are not easy. Our aim is to offer you assistance every step of the way, with a wide variety of experiences to suit any occasion and most budgets. So whether you want an introductory experience to wet your appetite or a full blown experience event we can help. We are very keen to build our business on the back of happy customers who by recommending us to others help us to offer such great experiences at such unbelievable value for money. We hope you find our website easy and informative to use, with a wide selection of gift experiences to choose from, but if you need any further assistance please do not hesitate to call our office where we will be more than happy to advise and help with your decision making!

Our office hours are Mon-Fri from 9am – 4pm. Our contact details are:

sales@driftone.co.uk
03333200436

Our Commitment to you: Drift One Ltd is committed to ensuring that all its customers enjoy driving experiences of the highest quality, which are safe, exciting and value for money. Whether, a novice driver or experienced professional we want you to feel welcome and enjoy expert tuition from our instructors in the best vehicles and pleasant surroundings. We know how much our customers enjoy their driving experiences so our terms and conditions have been carefully written to ensure that there are no misunderstandings, which could detract from your enjoyment. We recommend that anyone purchasing or booking their experience takes time to read the terms and conditions in full.
Your commitment to us: You will need to be sure to give yourself plenty of lead time for your booking, which can be as much as 4 – 6 weeks prior to the date of your event, as it is critical that your voucher validity date has not expired when you attend, as you will not be allowed to take part in your experience. Once you have booked your date, we reserve your car, instructor and circuit time. If you then choose to cancel, you will be in breach of contract and we reserve the right to retain all monies paid. Please speak to our customer care team on 03333200436 to arrange a new date subject to availability. All customers must allow plenty of time for their journey, if they are late (arriving after their agreed arrival time stated on their letter) they will not be able to take part in their experience. The participating driver on the day must bring their driving licence, gift voucher (where applicable) and their confirmation letter, without these you will not be able to take part. Directions to the venue are sent out as assistance only and customers are asked to plan their journeys carefully, Drift One Ltd is not responsible for customers getting to the venue.
FURTHER INFORMATION (PLEASE READ CAREFULLY): We want you to enjoy your day so please ensure that you thoroughly read the following information. NOTE: Please arrive in good time for registration. We ask that you arrive at least 60 minutes before your scheduled start time so that you can receive relevant information before taking part in your event. We cannot permit anyone to participate in an experience without attending/receiving a drivers briefing. This can be as a group or with your instructor behind the wheel, this will vary depending upon which event you are doing.
1. Complaints: – If you have a problem or complaint on the day, please bring it to the attention of the host or event manager/organiser at the venue as soon as possible so they have a chance to put matters right. In general, we consider it unreasonable if you take no action during an event, but then write a letter of complaint at a later date. It is difficult to put your issue right if you have already left the venue. Our corporate policy is to ensure all staff of Drift One Ltd ensure that we have happy customers. Refunds cannot be issued after your event.
2. Indemnity Form: – Drift One Ltd requires all customers to complete an indemnity form on the day of events prior to commencing their activity. This is completed by signing the relevant indemnity form.
3. Refunds and Cancellations of gift Vouchers: – Once your voucher has been redeemed against an event, that event date becomes its expiry date. You have to give one months written notice (email) before your redeemed event date if you wish to change the date of your booking. Protect your gift Voucher and treat it as cash, the balance can not be returned if it is lost or stolen. Drift One Ltd is not responsible for any unauthorised use of your Gift Voucher. Your Gift Voucher can not be refunded once purchased. Your Gift voucher is not a credit, debit or cheque guarantee card. Your Gift Voucher can not be exchanged for cash.
4. Session lengths and availability: – All experiences are offered subject to availability and weather conditions on the day. It may be necessary to book your day on certain experiences well in advance (please call our office for our advice and or availability 03333200436) due to demand. Please book your experience well in advance allowing 4 to 6 weeks. We are unable to make provisional reservations. You are advised not to make travel, hotel or other arrangements until your booking has been confirmed in writing. Should any alterations have to then take place due to reasons beyond our control we shall not be held liable for any expenses incurred. Session lengths are approximate, vary from venue to venue and are given simply as an indication of the time you will spend at the venue. Unless stated otherwise, you will usually be taking turns with other people and there will be waiting time involved. We give timed itineraries as a guide only and the running order of an event may change without notice and Drift One Ltd will not be liable.
5. Adverse weather conditions & mechanical breakdown & cancellation of your booked event: – From time to time some of our experiences may have to be cancelled or suspended due to adverse weather conditions, reasons beyond our control or very occasionally mechanical breakdowns. Where this is a possibility, for example in the case of certain driving experiences every effort will then be made to contact you and or offer an alternative on the day or re-book the experience at the next available date. Drift One Ltd will not be responsible for any accommodation, travel or incidental expenses incurred by customers and every effort will be made on the day for your event to continue, even if the time scale is over and above expected booked time or we will offer you an alternative. Once you have booked your experience you are bound by the relevant supplier’s terms and conditions and these will be implemented and adhered to at all time.
6. Restrictions: – Certain experiences are subject to minimum or maximum requirements, e.g. age, health or weight. We will confirm with you at the time of booking if any restrictions apply to the participant. Once booked, you may be liable for charges if you have to cancel because the minimum requirements are not met. Full details are included in your gift pack and we ask you to read this carefully as soon as you receive it. (No Pets allowed) Children under 12 must always be accompanied by an adult we hold a no smoking rule whilst in vehicles or in any building on a Drift One Ltd event. Alcohol is strictly forbidden from all our events. Anyone who is considered to be under the influence of alcohol or drugs will be excluded from all activities and entitled to no refund or rebook. All clients participating in motoring activities must hold a valid UK driving License unless specifically stated otherwise in the brochure, for example in the case of the junior driving. If you have any medical condition or disability which may affect your ability to undertake the experience this must be disclosed on the booking form where indicated. If you are in any doubt then please consult your doctor.
7. Spectators: – Are welcome to attend the event with no restrictions at all our venues, subject to the following conditions: Due to insurance restrictions, children under the age of 12 are permitted but must be supervised at all times whilst on the site by an accompanying adult. Dogs (except guide dogs) or pets cannot be admitted under any circumstances. There is a fee of £10 to be paid at the gate for all spectators at our Buxton venue over the age of 12.
Please note it may be possible for spectators to participate in any of the activities subject to any unfilled places on the course for payment of the appropriate fee.
8. Clothing: – We recommend that you come prepared for the extremes of the British climate! Please wear comfortable driving clothing. On cold/wet days you will need warm waterproof clothing, gloves and hats, whilst on summer days the site can become extremely hot and dusty (sun cream). On dry days, wearers of contact lenses may experience some discomfort. It is recommended that soft soled shoes are worn as most of our cars have minimal spacing between the operating pedals. Climbing boots are not recommended!
9. Catering arrangements: – Catering facilities are available on site this does vary depending on venues.
10. Driving ability: – All drivers must bring their driving licences with them for their event. We also request that you can drive a vehicle with a manual gear box.
11. Changes to your booking: – Outside of 30 days of your event, one free amendment to your booking can be made with one months written (email) notice. Within 30 days of your event no changes or cancellations can be made.
Definitions and Other General Information (please read carefully)
The pictures used in all promotional collateral to illustrate experiences, particularly those that take place at more than one location, are used as an indication only. The machines, vehicles, craft and settings at each venue may vary and are subject to availability and or change.
In many instances experience duration will be influenced by weather and the number of persons participating on the day, as a result some waiting time may result. The pictures used and descriptions of experiences duration and availability on the website are intended to be a guide only for clients and do not form part of any contract with them. Since the equipment used, the settings in which they take place, as well as the supplier/venue may vary from time to time and are subject to change without notice to us the supplier. Drift One Ltd reserves the right to make amendments and changes to their experiences without notice and will not be liable for doing so. However all reasonable steps are taken to ensure that the experiences provided fall within the general terms described in the brochure/description information file or website. Where this cannot be fulfilled alternative venues or experiences will be offered to the value of your gift voucher. All vehicles used on the day with Drift One Ltd are subject to availability and or changes without notice and in the event of a vehicle not being available another vehicle maybe implemented but will be of equivalent performance.
Experience Description: – The information provided by Drift One Ltd on each experience is correct at the time of print & website. However, the content or format of experiences may change during the year. Details of each experience are available from our website. All of Drift One Ltd driving events are operated from March-November, you must book your experience in these months but the office is open all year round and you can book in anytime year round. You must take part in your experience within these months and it must be booked and taken before the expiry date of the voucher. We plan arrangements for your Experience many months in advance. Very occasionally changes may be made and we reserve the right to do so. This may involve having to reschedule the timing of an Experience, possibly at short notice, owing to availability, booking numbers, safety, technical problems or other factors beyond our control. We cannot be held liable for any costs incurred in any of these circumstances.
Website and Brochure Prices: – These are correct at the time of going to press but the company reserves the right to increase/decrease prices at its discretion. However where such price increases are, made clients will be notified before placing an order. If upon activating your gift voucher the customer will be asked to pay the difference. Gifts will only be issued after payment has been made in full to the company.
Details of Insurance: – With few exceptions, all our experiences involve some element of risk and danger. This is what creates the excitement and the thrill. Every customer is covered by our standard public liability insurance. Drift One Ltd is not responsible for any risks not specifically covered by its own insurance and on arrival at your venue for a Drift One Ltd experience you will be asked to sign a driver’s indemnity as covered in point 2 above.
Data Protection Act 1998
Drift One Ltd complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:
• Fairly and lawfully processed
• Processed for limited purposes
• Adequate, relevant and not excessive
• Accurate
• Retained only for the necessary period
• Processed in accordance with the data subject’s rights
• Held in a secure environment
• Not transferred outside the EU without adequate protection
All details supplied by clients or recipients of gifts remain confidential to the company. Under no circumstances will any information be supplied to third parties without our clients and or the recipient’s specific authorities in writing, except where there is an emergency involving the statutory authorities.
All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser.
Drift One Ltd’s liability for any claim of breach of obligation regarding any single voucher or experience shall not exceed the price of that experience. This excludes claims arising from personal injury or death due to the negligence of Drift One Ltd or anyone for whom we are responsible.
The text, illustrations and pictures used in all Drift One Ltd marketing material are protected by copyright and must not be copied in whole or in part without the express permission of Drift One Ltd.
The above terms and conditions are to be interpreted in accordance with the laws of England and Wales and the statutory rights afforded there under and subject thereto shall form the basis of the contract between the company and its corporate or individual client.